Support
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Reseller Application |
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Are you a system builder, integrator, or retailer and interested in utilizing the products available here at XRCGEAR. ? If so you may be eligable for our Reseller Program. Some of the highlights of the Reseller Program are:
If your company is interested in participating in the Reseller Program, simply complete the following steps:
Once we have received all the required items your Reseller Program Application will be evaluated for eligibility and you will be notified of the outcome via email. If you have any questions, please fell free to contact us at: 909-869-8860 Sales Dept. E-mail sales@xrcgear.com |
- All products sold by XRCGEAR except otherwise mentioned or outlined below, carry one (1) year manufacturer's warranty as outlined by the product's manufacturer. The warranty does not extend beyond the original buyer of products from XRCGEAR.
- Warranty periods begin on the date of invoice.
- XRCGEAR does not support the manufacturer's warranty on any product beyond one year unless otherwise stated. For any manufacturer who offers a warranty on products exceeding one year, it is the Buyer's responsibility to deal directly with the manufacturer for any repairs of the product beyond the first year of warranty.
- Some manufactures provides direct services to end users. It is recommended whenever possible customers return items(s) directly to manufacturer for service which greatly improves the turnaround time. Some manufactures pay 2 way shipping for repair / replacement products.
- Customers may be referred directly to certain manufacturers to process RMAs directly. Customers will be notified at the time of requesting RMA service.
- XRCGEAR does not warrant any products that have been subject to improper use, abuse or physical damage. Modifying a product in a permanent way is considered physically damaged. Physical damage voids any warranty previously implied for any product.
- Removal of any serial number or warranty labels will also void warranty of product.
- XRCGEAR is a retailer only. Products sold by XRCGEAR are not manufactured by XRCGEAR. XRCGEAR hereby gives notice to disclaim any and all product liabilities arising from the sale of the product. Customer acknowledges that XRCGEAR is only providing a service to handle any warranty claims against a manufacturer and will not be held liable, tangible or non-tangible, for any warranty loss or damage incurred by the customer.
- XRCGEAR does not take responsibility for the manufacturer warranty, if for any reason the manufacturer does not cover their warranty.
- XRCGEAR is not responsible for any damages to customer's equipment caused by products purchased from XRCGEAR.
- Defective products will be replaced with the same product if the same product is still available. Otherwise, XRCGEAR reserves the right to decide whether to repair the defective product or to replace it with a similar product.
- Cross shipment for replacements or exchanges may be allowed only if : 1. Customer agrees to pay for cross ship item (s). 2. The same item is in stock. All return shipping costs are the responsibilities of the customer. Under no condition will XRCGEAR cross-ship any item after 21 days of original invoice date.
- For any "returned for repair" or "returned for replacement" product not found to be defective, XRCGEAR reserves the right to charge the customer's account/credit card for its costs to ship the non-defective product back to the customer, as well as a testing fee of not less than fifteen dollars ($15.00 US).
- In the event of a dispute, the venue for litigation will be in Los Angeles County, California. In the event of default, the prevailing party legal action is entitled to recover attorney fees and court costs incurred in litigation of this matter.
- Original receipt is required for all return for refund or RMA replacement / repair service.
- Customer need to request an RMA (Return Merchandise Authorization) number before sending the product back to XRCGEAR. All returns without RMA number will be rejected.
- For RMA REPAIR / REPLACEMENT, once RMA numbers issued, RMA numbers are valid for 15 days within which return products must be received by XRCGEAR. RMA numbers will not be extended or reissued. After 15 days, the RMA number will be cancelled and all shipments will be refused.
- For RETURN FOR REFUND, all items except otherwise mentioned or outlined below, must be returned or postmarked within 21 days from the original date of the invoice. No refund after 21 days from the date of the invoice.
- A 15% restocking fee is charged on all opened/ unopened/ defective merchandise returned for refund. Defective products are subject to warranty repair/ replacement for exactly same model.
- The original shipping charge is not refundable
- Customer should prominently display the RMA number(s) on the SHIPPING LABEL of boxes containing the returned product, no the carton. Please do not write RMA number(s) on the carton.
- Customer is solely responsible for shipping any returned product to XRCGEAR. All items returned must be properly packaged to prevent damage during shipment. Any products damaged during shipping will be the sole responsibility of the shipper. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all risk of loss or damage for the return product during shipment.
- Customers agree to bear all return shipping charges. All RMA returns must be shipped prepaid. No collect shipment or any out of country shipment requiring a Brokerage or Customs fee will be accepted. XRCGEAR will return ship to customer via regular shipping method and pay shipping charges to destinations within USA or Canada only. Customer pays all balance. Any other shipping arrangement will cost extra. XRCGEAR will pay no Brokerage, duty, customs fee, V.A.T. or any other fee except return shipping charge.
- Customer agrees that all returned for refund products will be 100% complete, in re-salable condition, and will include the original packaging material, manuals, blank warranty cards and other accessories provided by the manufacturer. If any component of the returned product is missing, XRCGEAR’s return procedure will be breached and XRCGEAR will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
- Some manufactures provide direct services to end-users. It is recommended whenever possible customers return item(s) directly to manufacturer for service which greatly improves the turnaround time. Some manufacture pay 2 way shipping for repair/replacement products. Customers may be referred directly to certain manufacturers to process RMA's directly. Customers will be notified at the time of requesting RMA service.
- If a credit is due, the credit will be processed within 3 business days after the returned merchandise is received and inspected.
- Refunds are issued back to the original source of the purchase. We do not issue store credit.
IN ALL CIRCUMSTANCES XRCGEAR's MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. XRCGEAR SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. XRCGEAR SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT XRCGEAR IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
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